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How Does the 55+ Population Prefer to Pay Their Bills?
Despite the convenience online payments offers many people, these digital options have historically been met with reluctance from specific…
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Webinar Recap: Encouraging Self-Service Among Digitally Reluctant Customers
Among your customer base, there are likely segments who have been historically resistant to using your digital payment options….
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The Long-Reaching Impact of Paperless Adoption
In today’s digital age, the transition to paperless billing and the ongoing effort to drive paperless adoption is not…
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Financial Literary Month: How Billers Can Keep Customers In-the-Know
April is Financial Literacy Month, which makes this a perfect time to reflect on a critical aspect of personal…
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Rethinking Transaction Fees: The Unexpected Benefits for Businesses
In the contemporary landscape of digital payments, transaction fees have become an integral facet of everyday life, from the…
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How Do Customers Prefer to Resolve Payment Issues?
In the realm of digital transactions, challenges often surface, stemming from a variety of sources ranging from user errors…
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What Water Systems can Learn from Digital Billing and Payments Research
This year’s State of Online Payments report shows digital billing and payment options continue to gain momentum in all…
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The 2024 Payment Experience Checklist
As we embrace the dawn of a new year, it’s the perfect time for billing organizations to reflect on…
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Top 5 Biller Resources of 2023
We can hardly believe it, but it’s time to bid farewell to another memorable year. Just as your team…
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3 Bill Payment Trends to Know for 2024
Sending bills and receiving payments are crucial customer touchpoints, for several reasons. Besides the impact this experience can have…
