1. The Power of Behavioral Change: Driving Utility Innovation 

    Posted on November 17, 2023

    The utility industry, a cornerstone of societal progress, is undergoing a profound transformation in response to environmental concerns, technological…

  2. San Angelo Restores Customer Trust with Secure Payments Solution: Client Story 

    Posted on October 19, 2023

    Nowadays, municipalities of any size face an increased danger of critical security breaches. The global average cost of a…

  3. 6 Customer Engagement Trends Utility Providers Should Know

    Posted on September 22, 2023

    Customer engagement rates can determine a lot for utility service providers. Most notably, engagement with monthly bill payments can…

  4. LEXserv Saves 20 Hours a Month by Increasing Self-Service Rates: Client Story

    Posted on September 14, 2023

    LEXserv, a utility service provider catering to over 110,000 residents, was grappling with an ineffective online payment system. The…

  5. The City of Hagerstown Conserves Resources and Reduces Shutoffs with Engaging Payment Experience: Client Story 

    Posted on August 2, 2023

    The City of Hagerstown, Maryland was stuck dealing with a problematic digital billing and payment solution. The system’s rigid…

  6. ACH Blog Series, Part 3: The Benefit of Offering ACH Payments Through Your Digital Payment Solution 

    Posted on July 27, 2023

    In parts one and two of this series, we delved into understanding what ACH payments are and explored the…

  7. The Key to Preventing Insurance Agent Burnout 

    Posted on June 7, 2023

    According to a recent Slack survey, a staggering 43% of desk workers report feeling burned out. This problem is…

  8. 5 Steps to Better Constituent Engagement 

    Posted on June 1, 2023

    In today’s digital age, a county tax offices’ ability to actively encourage constituent engagement plays a crucial role in…

  9. Mount Pleasant Waterworks Saves 15 Hours a Week with Frictionless Digital Payment Solution: Client Story

    Posted on May 3, 2023

    Mount Pleasant Waterworks (MPW), a South Carolina water and wastewater utility serving a population of 95,000, was struggling with…

  10. The Results of Truckee Meadows’ Successful Paperless Billing Adoption Campaign

    Posted on April 20, 2023

    Paperless billing adoption (the option to receive a bill digitally) has become an increasingly popular self-service option in recent…