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How do QR Codes Impact e-Payment Adoption?
Since the start of the pandemic, it’s likely that you’ve nervously wandered into your favorite restaurant or coffee shop,…
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6 Digital Payments Trends to Watch in 2022
Another year is (almost) behind us, and it’s time to look forward to 2022. For billing and payment professionals,…
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3 Survey Insights on Bill Payment Expectations for 2022
Gaining insight into your customers’ bill payment expectations is critical, regardless of the types of payments that fund your…
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Digital Services for All: InvoiceCloud and Financial Inclusion
Did you know October is Financial Inclusion Month? The goal of financial inclusion is to ensure that everyone has affordable and equal access to…
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Accept Convenient Cash Payments with CheckFreePay
Paying bills online is becoming increasingly popular — it’s convenient and simple for both billing organizations and their customers….
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3 Utility Session Recaps from CS Week 2021
For utility service providers, CS Week is the #1 annual educational and customer service conference serving electric, gas and water/wastewater utility professionals across North…
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Driving Self-Service Adoption with Enhanced CX: Client Story
In today’s day and age, it’s critical to meet your customers where they are. When it comes to the…
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3 New Biller Best Practices in the Wake of COVID-19
Just as COVID-19 has drastically changed the way we live, billing organizations have also had to pivot their best practices in response to the health…
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Celebrating Earth Day: The Impact of Paperless Billing
This Earth Day, we’d like to highlight a self-service option in the payment route that’s beneficial for billing organizations, the planet, and highly convenient for…
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What is CX vs. UX?
User experience (UX) and customer experience (CX) are words thrown around often when referring to customer service. But what…
