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On-demand Webinar: the State of Municipal Bill Payments
Few customer touchpoints are as operationally important as billing and payment collection. Not only are bill payments a main…
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The 2023 Payment Experience Checklist
The New Year is upon us, which means it’s officially time to take stock of all your organizational successes…
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Video: Soquel Creek Conserves Resources Through Frictionless Payments
Soquel Creek Water District is a public agency dedicated to providing a high-quality and sustainablewater supply to nearly 41,000…
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The Key to Transforming Taxpayer Behavior
Paying county taxes might be an unavoidable aspect of life, but that doesn’t mean there aren’t benefits to investing…
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New Research: the Most Important Moment for Utility Customer Satisfaction
Improving and maintaining utility customer satisfaction is a major priority for utility providers today – and for good reason….
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Water Authority Stabilizes Rates with Stellar Digital Payment Experience: Client Story
Truckee Meadows Water Authority (TMWA), a not-for-profit, community-owned water utility in Reno, Nevada, was struggling to stabilize rates and…
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True SaaS for Insurance: Meeting Policyholder Expectations Today and Tomorrow
As is true across all industries, customer expectations are constantly evolving for insurance providers. While the wants and needs…
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Video: Bona Vista Water Improves Productivity with Online Payment Services
Community growth can be an exciting and overwhelming time for utility providers — more people relying on your services…
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How Does Driving Customer Self-Service Benefit Billers?
It’s easier than ever to get things done whenever and wherever we want. Grocery and drug stores are equipped…
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3 Real-Life Ways Frictionless Payments Improve Revenue Collection
What do you think of when you hear the word “friction”? Maybe a point of contention you just can’t…
