We believe the billing and payment experience should be effortless for everyone. As leaders in digital bill payments, we have a unique opportunity to go beyond modernizing financial transactions and help expand access to them, ensuring no one is left behind.
“As aspirational as this may sound, committing to digital payments for everyone is feasible. By leveraging research, technology, and simple empathy, we can find a way to bring everyone onboard.”
Kevin O’Brien, CEO, InvoiceCloud
InvoiceCloud was founded on the belief that every time someone paying a bill says, “it shouldn’t be this hard,” they’re right. We’re dedicated to ensuring no one feels that frustration when paying a bill from one of our customers.
What one biller might find too hard may be second nature to another. To truly live by our guiding principle, we must go beyond providing an effortless payment experience for one type of person to providing easy digital payments for everyone.
Enabling digital payments for everyone is a commitment to aiding community development and environmental sustainability efforts. Through this lens, we aim to set a new standard in the billing and payment industry. To make this a reality, the InvoiceCloud team has committed to a few critical areas of focus.
Continuing to provide our intuitive digital payment platform that offers multiple easy ways to pay bills, no matter a customer’s level of access or comfort with technology
Constantly iterating with new, innovative solutions and payment-related AI leadership to expand access to self-service options, which our true SaaS technology automatically rolls out to all customers
Providing meaningful support for our customers’ needs to maintain the highest level of service — for these efforts, we’ve been recognized with multiple awards, including the American Business Awards® and the Stevie® Awards
Understanding the challenges and unmet needs of customers previously left behind by digital transformation — and helping to guide both payers and billers through the process of adoption
Opening the digital door to more payers helps billers get closer to 100% digital adoption — saving costs and reducing call volumes.
Not to mention, an organization fosters the sense of trust and loyalty when it works to ensure no one it serves is being left behind.
The only way to make digital payments accessible to everyone is to understand the unique challenges and nuances of hesitant populations. InvoiceCloud conducted research to deliver these insights to our customers and help them overcome barriers to digital adoption.
Our annual State of Online Payments surveys consumers about top benefits and issues with digital payments. Understanding broader preferences helps us address barriers to making digital payments for everyone a reality.
