Muni-Link is a cloud-based utility billing and customer information system (CIS) designed for municipalities, local governments, and utility authorities. Muni-Link helps cities and utility providers streamlines processes around water, sewer, refuse, and stormwater billing.
Key features include an “Account Central” interface that lets users access all customer and utility account info from one place; built-in integrations with metering, accounting, and GIS systems; support for online payments, electronic billing, rate/penalty/interest management; and modules for service orders and inspection tracking (e.g. backflow).
Muni-Link also offers a public communications/website platform (WebPresence) to help utilities share announcements, enable e-billing, and improve customer interaction. Its software is updated regularly, includes data security features, and is meant to reduce the manual work of municipal billing, improve accuracy, and enhance customer service.
InvoiceCloud and Muni-Link deliver a fully integrated billing and payment solution that empowers municipalities and utilities to streamline operations, reduce costs, and enhance customer satisfaction. By combining Muni-Link’s robust utility billing platform with InvoiceCloud’s secure, user-friendly payment technology, the partnership provides seamless integration, multiple convenient payment options, and powerful automation tools. Together, we help utilities modernize billing, drive digital adoption, and deliver the secure, flexible experience today’s customers expect.
