by Brian Melle | Jan 19, 2023 | adoption, client stories, customer effort, customer engagement, customer frustration, customer satisfaction, digital payments, insurance, saas
EmPRO Insurance Company, a medical professional liability insurance carrier, was struggling withinefficient collections technology that complicated payments and increased staff’s manual workload. This caused a difficult policyholder payment experience along with...
by Katie Johnson | Jan 11, 2023 | adoption, client stories, digital payments, online payments, self-service
Along with a new year comes new prices, and the U.S. Postal Service (USPS) is no exception. In October of last year, the Postal Regulatory Commission (PRC) announced that effective January 22, 2023, First-Class Mail prices will increase by 4.2% to offset the rise in...
by Sara Faied | Jan 5, 2023 | adoption, customer engagement, customer frustration, customer satisfaction, research, self-service
Happy New Year! 2023 is in full swing and, if you’re anything like us, you may have taken some time to reflect on your personal goals for the year – but what about your billing and payments resolutions? Have you considered how you might make your daily...
by Brian Melle | Dec 13, 2022 | adoption, client stories, customer engagement, customer experience, digital payments, ebpp, online payment system, online payments, self-service, utilities
Truckee Meadows Water Authority (TMWA), a not-for-profit, community-owned water utility, wasstruggling to stabilize rates and improve internal operations with separate vendors for each of itspayment channels. These disparate systems created additional workloads for...
by Tessa Newell | Dec 8, 2022 | adoption, customer effort, customer experience, digital payments, online payments, research, self-service, user experience
The New Year is upon us, which means it’s officially time to take stock of all your organizational successes and, of course, areas for improvement. Once again, improving billing and payment processes is top of mind for many organizations – and for good...
by Jessica Allen | Nov 30, 2022 | adoption, digital payments, mobile wallet, omni-channel, self-service
Fall and winter usher in some lovely end-of-year milestones – the holiday season, time with family, and some truly picturesque weather, to name a few. One unfortunate year-end tradition? The arrival of flu season. The 2022-2023 flu season is already...
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