by Patty Melton | Jun 1, 2023 | adoption, customer engagement, customer satisfaction, digital payments, integrations, omni-channel, one-time payment, online payment system, online payments, self-service
In today’s digital age, a county tax offices’ ability to actively encourage constituent engagement plays a crucial role in ensuring on-time payments and avoiding the pitfalls of late collections. Earlier tax payments are of paramount importance to the...
by Brian Melle | May 3, 2023 | adoption, client stories, customer engagement, customer experience, customer frustration, customer satisfaction, digital payments, ebpp, integrations, online payment system, online payments, partnerships, self-service, user experience, utilities
Mount Pleasant Waterworks (MPW), a South Carolina water and wastewater utility serving a population of 95,000, was struggling with an antiquated online payment system that impacted multiple aspects of its organization. Namely, the difficult-to-navigate interface...
by Brian Melle | Apr 20, 2023 | adoption, client stories, online payment system, self-service
Paperless billing adoption (the option to receive a bill digitally) has become an increasingly popular self-service option in recent years, with benefits for billing organizations, the planet, and optimal convenience for customers. Digitizing bill delivery can help...
by Brian Melle | Apr 13, 2023 | adoption, client stories, customer churn, customer engagement, customer experience, customer frustration, customer satisfaction, digital payments, ebpp, insurance, online payment system, online payments, policyholder experience
Georgia Farm Bureau Mutual Insurance was created in 1958 by Georgia Farm Bureau, the state’s largest agriculture-based membership organization, whose mission is to advocate for Georgia’s farm families and for a strong agriculture industry. The organization has offices...
by Katie Johnson | Mar 30, 2023 | adoption, client stories, customer effort, customer engagement, customer experience, customer frustration, customer satisfaction, digital payments, ebpp, online payment system, online payments, self-service
The term “digital payment adoption” (a.k.a. e-adoption or electronic payment adoption) may sound like an abstract concept, but it’s actually anything but — digital adoption is a critical metric that can have very real consequences on your organization’s day-to-day...
by Patty Melton | Mar 9, 2023 | adoption, customer experience, customer frustration, customer satisfaction, digital payments, ebpp, online payment system, online payments, self-service, user experience
It’s no industry secret: county tax offices are facing staffing issues. Between growing rates of retirement and the struggle to find applicants for vacant roles, many counties cycle between the growing need to reduce office workload and the inability to hire staff to...
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