1. Webinar Recap: Encouraging Self-Service Among Digitally Reluctant Customers

    Posted on June 7, 2024

    Among your customer base, there are likely segments who have been historically resistant to using your digital payment options….

  2. Webinar Recap: Customers Share Online Bank Direct Experiences

    Posted on May 10, 2024

    Online Bank Direct (OBD) is InvoiceCloud’s solution to support payments made by customers through their bank. Today you may…

  3. The Long-Reaching Impact of Paperless Adoption

    Posted on April 17, 2024

    In today’s digital age, the transition to paperless billing and the ongoing effort to drive paperless adoption is not…

  4. Financial Literary Month: How Billers Can Keep Customers In-the-Know

    Posted on April 11, 2024

    April is Financial Literacy Month, which makes this a perfect time to reflect on a critical aspect of personal…

  5. Event Recap: Oracle Edge and OUUG 2024

    Posted on March 29, 2024

    Oracle Energy and Water’s Customer Edge Conference (Oracle Customer Edge) is a one-of-a-kind event for utility professionals to share…

  6. Rethinking Transaction Fees: The Unexpected Benefits for Businesses

    Posted on March 15, 2024

    In the contemporary landscape of digital payments, transaction fees have become an integral facet of everyday life, from the…

  7. The Evolution of Insurance Claims

    Posted on March 7, 2024

    Insurance claims are a concept that’s been around for centuries. These payments alleviate financial burdens during some of the…

  8. How Do Customers Prefer to Resolve Payment Issues?

    Posted on February 29, 2024

    In the realm of digital transactions, challenges often surface, stemming from a variety of sources ranging from user errors…

  9. How do Americans Prefer to Receive Claims Payments?

    Posted on February 23, 2024

    When it comes to policyholder experience, the claims payment process is the moment of truth. From an experience perspective,…

  10. Mail Fraud: How Digital Payments Can Offset the Rising Threat

    Posted on February 15, 2024

    Despite our increasingly paperless world, mail fraud has emerged as a pervasive and evolving threat — in fact, mail…