Customer engagement rates can determine a lot for utility service providers. Most notably, engagement with monthly bill payments can impact revenue collection and other internal processes, as this touchpoint is the most common way customers interact with their...
LEXserv, a utility service provider catering to over 110,000 residents, was grappling with an ineffective online payment system. The outdated solution lacked many of the modern, user-friendly payment options the modern utility customer expects and, on top of that,...
The insurance industry is facing a talent shortage several years in the making, at a time when business expenses and policyholder expectations are higher than ever. In our ebook, The Digital Bridge: Closing the Insurance Talent Gap, we explore how insurers can utilize...
The City of Hagerstown, Maryland was stuck dealing with a problematic digital billing and payment solution. The system’s rigid structure left customers feeling frustrated with a poor payment experience and increased workload for staff with numerous collection issues....
In parts one and two of this series, we delved into understanding what ACH payments are and explored the importance of offering ACH payment options for both billing organizations and payers. Today, we will conclude the series by discussing three benefits that come...
In the first installment of our ACH blog series, we explored what ACH payments are and how the Automated Clearinghouse system works. But why exactly is it so important for billing organizations to integrate an ACH option into their omni-channel payment...
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