1. Webinar Recap: Encouraging Self-Service Among Digitally Reluctant Customers

    Posted on June 7, 2024

    Among your customer base, there are likely segments who have been historically resistant to using your digital payment options….

  2. The Long-Reaching Impact of Paperless Adoption

    Posted on April 17, 2024

    In today’s digital age, the transition to paperless billing and the ongoing effort to drive paperless adoption is not…

  3. How Do Customers Prefer to Resolve Payment Issues?

    Posted on February 29, 2024

    In the realm of digital transactions, challenges often surface, stemming from a variety of sources ranging from user errors…

  4. 3 Bill Payment Trends to Know for 2024

    Posted on December 8, 2023

    Sending bills and receiving payments are crucial customer touchpoints, for several reasons. Besides the impact this experience can have…

  5. 6 Customer Engagement Trends Utility Providers Should Know

    Posted on September 22, 2023

    Customer engagement rates can determine a lot for utility service providers. Most notably, engagement with monthly bill payments can…

  6. The City of Hagerstown Conserves Resources and Reduces Shutoffs with Engaging Payment Experience: Client Story 

    Posted on August 2, 2023

    The City of Hagerstown, Maryland was stuck dealing with a problematic digital billing and payment solution. The system’s rigid…

  7. ACH Blog Series, Part 3: The Benefit of Offering ACH Payments Through Your Digital Payment Solution 

    Posted on July 27, 2023

    In parts one and two of this series, we delved into understanding what ACH payments are and explored the…

  8. ACH Blog Series, Part 2: Why Do Billers Need to Offer ACH Payment Options? 

    Posted on July 20, 2023

    In the first installment of our ACH blog series, we explored what ACH payments are and how the Automated…

  9. How Automating Premium Payments Reduces Costs and Workloads 

    Posted on June 21, 2023

    The challenges of inflation have significantly impacted our nation, and the insurance industry is no exception. Despite hopeful projections…

  10. 5 Steps to Better Constituent Engagement 

    Posted on June 1, 2023

    In today’s digital age, a county tax offices’ ability to actively encourage constituent engagement plays a crucial role in…