The Key to Transforming Taxpayer Behavior 

The Key to Transforming Taxpayer Behavior 

Paying county taxes might be an unavoidable aspect of life, but that doesn’t mean there aren’t benefits to investing in the taxpayer’s experience.   Let’s try an experiment: picture your ideal taxpayer. What behaviors do they partake in? What do they never do? How...
Water Authority Stabilizes Rates with Stellar Digital Payment Experience: Client Story 

Water Authority Stabilizes Rates with Stellar Digital Payment Experience: Client Story 

Truckee Meadows Water Authority (TMWA), a not-for-profit, community-owned water utility in Reno, Nevada, was struggling to stabilize rates and streamline its complicated internal processes. Separate vendors for each of its payment channels created additional workloads...