Customer engagement rates can determine a lot for utility service providers. Most notably, engagement with monthly bill payments can impact revenue collection and other internal processes, as this touchpoint is the most common way customers interact with their...
The City of Hagerstown, Maryland was stuck dealing with a problematic digital billing and payment solution. The system’s rigid structure left customers feeling frustrated with a poor payment experience and increased workload for staff with numerous collection issues....
In parts one and two of this series, we delved into understanding what ACH payments are and explored the importance of offering ACH payment options for both billing organizations and payers. Today, we will conclude the series by discussing three benefits that come...
In the first installment of our ACH blog series, we explored what ACH payments are and how the Automated Clearinghouse system works. But why exactly is it so important for billing organizations to integrate an ACH option into their omni-channel payment...
The challenges of inflation have significantly impacted our nation, and the insurance industry is no exception. Despite hopeful projections that inflation will be regulated by the end of 2024, the current situation is becoming increasingly expensive for businesses,...
In today’s digital age, a county tax offices’ ability to actively encourage constituent engagement plays a crucial role in ensuring on-time payments and avoiding the pitfalls of late collections. Earlier tax payments are of paramount importance to the...
Recent Comments