How to Protect Your Utility or Municipality from Cyberthreats

In January 2020, cybercriminals disturbed government services for a week in Tillamook County, using ransomware. In May 2020, cybercriminals…

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Tags: online payment system, partnerships, security, utilities

Driving Self-Service Adoption with Enhanced CX: Client Story

In today’s day and age, it’s critical to meet your customers where they are. When it comes to the…

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Tags: client stories, online payment system, online payments, self-service, user experience

3 New Biller Best Practices in the Wake of COVID-19

Just as COVID-19 has drastically changed the way we live, billing organizations have also had to pivot their best practices in response to the health…

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Tags: adoption, digital payments, omni-channel, saas, user experience

The Benefits of a Reconciliation Tool for Insurance Organizations

Despite being a necessity for insurance carriers, reconciliations can become a costly and time-consuming process, one that leaves insurance organizations vulnerable to critical errors and needlessly consumes employee…

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Tags: customer satisfaction, ebpp, insurance, online payment system, policyholder experience

Celebrating Earth Day: The Impact of Paperless Billing

This Earth Day, we’d like to highlight a self-service option in the payment route that’s beneficial for billing organizations, the planet, and highly convenient for…

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Tags: adoption, online payments, self-service, user experience

The Mobile Payment Platform Optimization Checklist

Whether it’s online, on the phone, or on a mobile payment platform, allowing your customers to submit payments on the channel of their choice is key to increasing online…

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Tags: customer experience, ebpp, google pay, mobile wallet, omni-channel

What it Takes to Join the Invoice Cloud Implementation Team

The implementation team at Invoice Cloud truly bridges the gap between two major pillars of our organizational mission: providing both a simple, online payment solution that makes our clients’ jobs easier…

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Tags: culture, implementations, online payment system, saas, values

InvoiceCloud and PayPal: 4 Unique Benefits for your Organization

At InvoiceCloud, our primary focus is improving customer engagement to encourage more online payments and drive results for your organization. We’re continuously…

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Tags: customer experience, digital payments, online payment system, paypal

How to Find the Best Online Payment Solution for Workers’ Comp

The economic impact of the COVID-19 pandemic has been devastating, leaving millions unemployed in the U.S. alone. While every corner…

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Tags: ebpp, insurance, online payment system, partnerships, policyholder experience