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Event Recap: 2025 Oracle Edge Summit
Oracle Energy and Water’s Customer Edge Summit is a one-of-a-kind event for utility professionals to share lessons learned, best…
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Infographic: The Payment Delinquencies Roadmap
Payment delinquencies can cause significant challenges for both payers and billers. For payers, delinquencies can lead to anything from…
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How Do Customers Prefer to Resolve Payment Issues?
In the realm of digital transactions, challenges often surface, stemming from a variety of sources ranging from user errors…
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3 Bill Payment Trends to Know for 2024
Sending bills and receiving payments are crucial customer touchpoints, for several reasons. Besides the impact this experience can have…
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6 Customer Engagement Trends Utility Providers Should Know
Customer engagement rates can determine a lot for utility service providers. Most notably, engagement with monthly bill payments can…
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The City of Hagerstown Conserves Resources and Reduces Shutoffs with Engaging Payment Experience: Client Story
The City of Hagerstown, Maryland was stuck dealing with a problematic digital billing and payment solution. The system’s rigid…
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ACH Blog Series, Part 3: The Benefit of Offering ACH Payments Through Your Digital Payment Solution
In parts one and two of this series, we delved into understanding what ACH payments are and explored the…
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ACH Blog Series, Part 2: Why Do Billers Need to Offer ACH Payment Options?
In the first installment of our ACH blog series, we explored what ACH payments are and how the Automated…
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ACH Series, Part 1: What is an ACH Payment and How Does it Work?
Every day, billions of dollars move through a payment system called the Automated Clearing House (ACH), a complex but…
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5 Steps to Better Constituent Engagement
In today’s digital age, a county tax offices’ ability to actively encourage constituent engagement plays a crucial role in…
