Discover how El Dorado County reduced time-consuming manual processes and improved resident payment experiences by implementing InvoiceCloud’s digital billing and payment platform.
The Challenge
El Dorado County was burdened with a paper-heavy billing and payment system that required extensive manual work from both staff and residents. With over 6,000 customers and a growing demand for digital convenience, the County’s Environmental Management Department needed a more modern and efficient way to collect payments—especially to serve residents spread across a large and geographically diverse area.
The Solution
By partnering with InvoiceCloud, El Dorado County replaced manual, in-person transactions with a seamless, online payment experience. The solution included:
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Guest checkout and paperless billing
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Payment reminders with direct links to pay
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Options for Autopay and Pay by Text
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Easy integration with the County’s existing systems
This intuitive and secure platform empowered residents to pay from anywhere—on any device—without the hassle of visiting a government office.
The Results
Since implementing InvoiceCloud, El Dorado County has seen measurable improvements:
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Reduced manual processing: Staff now spend significantly less time managing payments, freeing them to focus on higher-value tasks.
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Higher digital adoption: More residents are choosing convenient online options like Autopay and Pay by Text.
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Improved payment timeliness: Reminders and easy checkout options have contributed to better on-time payment rates.
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Enhanced resident experience: Customers appreciate the simplicity and flexibility of the new payment system.
“People don’t want to come in and pay bills in person anymore. They expect to be able to do it online—and now they can. InvoiceCloud has made it easier for everyone.”
— Diana Henley, El Dorado County Environmental Management Department