The City of Buda, Texas needed a modern billing solution to simplify utility payments and improve the resident experience amid rapid population growth. With InvoiceCloud’s municipal bill payment solution, the city achieved 82% electronic payment adoption, 65% paperless enrollment, and saved 70 hours per month in billing-related calls—all while reducing late payment notices by 25%.
Challenge
Over the past decade, the City of Buda, TX has experienced significant population growth that strained its existing billing and payment system. The city’s manual billing processes and outdated tools created payment delays, limited digital adoption, and increased service inefficiencies.
To maintain service quality, Buda needed a unified, self-service payment solution that could integrate seamlessly with its Tyler Incode billing system and provide residents with a reliable, easy-to-use online experience. Additionally, city leaders wanted a system capable of tracking real-time water usage and reducing call volumes from customers seeking billing support.
Solution
Buda implemented InvoiceCloud’s online billing platform, integrating directly with the city’s Tyler-ERP Pro/Incode system and VXsmart water portal. The new digital billing solution gave residents a convenient, secure, and flexible way to manage payments—all in one place.
Key features included:
-
Self-service payments with options like AutoPay, Pay by Text, and Paperless Billing
-
Support for multiple modern payment methods including Venmo, PayPal, and ACH
-
Real-time integration with CIS and water usage portals for accurate billing
-
Flexible scheduling options allowing residents to pay when it’s most convenient
This unified, easy-to-navigate system created a frictionless payment experience, improving both resident satisfaction and staff efficiency.
Results
Within nine months of adopting InvoiceCloud, Buda, TX achieved measurable improvements in both customer engagement and operational efficiency:
-
82% overall electronic payment adoption
-
65% paperless billing enrollment
-
31% AutoPay participation
-
25% reduction in late payment notices
-
70 hours saved each month from fewer billing-related calls
By automating payments and streamlining digital communications, Buda has significantly reduced manual work and improved the resident experience across all utility payment touchpoints.
Customer Experience Impact
Residents now enjoy a frictionless, mobile-friendly payment experience with multiple payment options and real-time access to their billing data. These improvements have led to higher satisfaction and stronger engagement with city services.
Staff Efficiency Gains
Automation and integration with Tyler Incode have drastically reduced manual processes, saving 70 hours per month in call handling and payment management—allowing staff to focus on delivering quality service instead of troubleshooting billing issues.
Digital Adoption Metrics
-
82% electronic payment adoption
-
65% paperless billing enrollment
-
31% AutoPay enrollment
-
25% fewer late payment notices
Ready to improve digital payment adoption and reduce manual billing for your municipality or utility? Contact InvoiceCloud today to discover how our online payment platform can help your organization achieve the same results.