County Tax Case Study: Marion County Streamlines Operations with Modern Digital Payments for County Tax Collections

The Marion County Treasurer’s Office in Indiana wanted to improve operations with modern digital payments for county tax collections. With long lines, mailed checks, and manual reconciliations, their existing processes created inefficiencies and limited self-service options. To enhance convenience and reduce in-person payments, the County implemented InvoiceCloud’s digital payment platform, delivering a faster, more efficient experience for both taxpayers and staff.

Challenge

Before partnering with InvoiceCloud, Marion County faced:

• A high volume of walk-in payments and mailed checks

• Lengthy wait times for taxpayers

• Inefficient collection and reconciliation processes

• A need for better integration with their core Customer Information System (CIS)

The Treasurer’s Office sought an intuitive, easy-to-use digital solution that would encourage self-service adoption, streamline operations, and reduce manual workloads.

Solution

After evaluating several vendors, Marion County chose InvoiceCloud for its proven track record in boosting digital adoption and its seamless CIS integration. With the support of InvoiceCloud’s implementation and marketing teams, the County quickly launched a fully digital, user-friendly payment experience that delivered:

• Simple, modern online payment options

• Dramatic reductions in mailed checks and in-person payments

• Streamlined collections and reconciliations

• Ongoing guidance from a dedicated support team

Results

Since going live with InvoiceCloud, Marion County has achieved remarkable success:

• 66% increase in paperless enrollment

• 40% increase in autopay enrollment

• 50% decrease in walk-in payments

• Over $850 million in total payment volume processed