InvoiceCloud Launches Digital Payment Experience with D3
East Providence, RI and BOSTON — August 9, 2023 — D3, Inc., provider of innovative and effective print and digital communications, has selected InvoiceCloud, an EngageSmart (NYSE: ESMT) solution for digital payment services, to provide customers with an exceptional billing and payments experience. This alliance was formed with the aim of helping Credit Unions enhance the customer experience, streamline processes and accelerate payments.
D3 offers finance organizations a full suite of communication services built around digital variable document printing and mail fulfillment. Clients can also take advantage of D3’s multi-channel marketing services, including automated emails, text, and personalized direct mail. Adding InvoiceCloud’s solution gives D3 customers an easy way to integrate online billing and payments into their communications strategy.
With InvoiceCloud, D3 customers can offer modern, online payment options via digital wallet, PayPal, Venmo, or text. The solution is mobile-optimized and offers an intelligent communication engine which includes customizable payment reminders and calendar notifications. The intuitive interface enables customers to engage however they prefer, making it easy to enroll in popular options like paperless billing and AutoPay. Together, D3 and InvoiceCloud aim to offer mutual clients a one-stop solution for all their communication needs, whether it be print or digital.
“InvoiceCloud understands the evolving needs of our customers and is committed to providing top-quality, omni-channel payment options and experiences that make both their lives and the lives of our employees easier,” said Ralph DelMonico, Jr., President and CEO of D3, Inc. “The true SaaS model gives our customers access to the latest innovations and offers them more ways to stay in control of their bills and statements.”
“We are thrilled to collaborate with D3, Inc., a trusted industry leader, to offer an innovative digital payment solution. By joining forces, we aim to revolutionize the way Credit Unions connect with their members through simple and seamless customer interactions,” said InvoiceCloud Vice President of Financial Services Julie Schieni. “This alliance reflects our continuous commitment to enhancing the customer experience across all financial services sectors.”
Learn more about InvoiceCloud and D3 here.
About D3, Inc.
D3 has been helping clients communicate effectively for over 25 years. They began with a focus on print, mail, and fulfillment. Over the years, D3’s expertise grew to accommodate the stringent security protocol associated with financial and healthcare transactional document processing. Since then, service offerings have grown to include multi-channel marketing solutions with a full in-house team of marketing and creative staff. D3 delivers innovative and effective print and digital communications for clients from strategy to delivery. They are committed to providing excellent customer service and the highest quality end products on time, every time. To learn more, visit www.d3-inc.com
InvoiceCloud, an EngageSmart solution, is a leading provider of online bill payment services. Founded in 2009, the company has grown to be one of the leading disruptors in the cloud-based electronic bill presentment and payment (EBPP) space, helping institutions put customer experience first. By switching to InvoiceCloud, clients can improve customer engagement, loyalty, and efficiency while reducing churn and missed payments in the process. To learn more, visit www.InvoiceCloud.com.
EngageSmart is a leading provider of vertically tailored customer engagement software and integrated payments solutions. At EngageSmart, our mission is to simplify customer and client engagement to allow our customers to focus resources on initiatives that improve their businesses and better serve their communities. EngageSmart offers single instance, multi-tenant, true Software-as-a-Service (“SaaS”) vertical solutions, including SimplePractice, InvoiceCloud and DonorDrive, that are designed to simplify our customers’ engagement with their clients by driving digital adoption and self-service. As of June 30, 2023, EngageSmart serves 109,700 customers in the SMB Solutions segment and 3,400 customers in the Enterprise Solutions segment across several core verticals: Health & Wellness, Government, Utilities, Financial Services, Healthcare and Giving. For more information, visit www.engagesmart.com and follow us on LinkedIn.
Certain statements about EngageSmart’s business in this release are “forward-looking statements” within the meaning of the Private Securities Litigation Reform Act of 1995 and are based on current expectations and assumptions that are subject to risks and uncertainties. All statements contained in this news release that do not relate to matters of historical fact should be considered forward-looking statements, and are generally identified by words such as “expect,” “intend,” “anticipate,” “estimate,” “believe,” “future,” “could,” “should,” “plan,” “aim,” and other similar expressions. These forward-looking statements include, but are not limited to, statements regarding the anticipated benefits and use of the InvoiceCloud platform and other statements that are not historical facts. These forward-looking statements are neither promises nor guarantees, but involve risks and uncertainties that may cause actual results and events to differ materially from those contained in the forward-looking statements. Actual results and events could differ materially from those anticipated in these forward-looking statements for many reasons, including, but not limited to, the following: our inability to sustain our rapid growth; failure to manage our infrastructure to support our future growth; our risk management efforts not being effective to prevent fraudulent activities; inability to introduce new features or services successfully or to enhance our solutions; inability to achieve or sustain profitability; failure to adapt and respond effectively to rapidly changing technology, evolving industry standards and regulations and changing business needs, requirements or preferences; real or perceived errors, failures or bugs in our solutions; intense competition; lack of success in establishing, growing or maintaining strategic partnerships; COVID-19 pandemic and its impact on our employees, customers, partners, clients and other key stakeholders; legal and regulatory risks; and technology and intellectual property-related risks, among others. Other important risk factors that could affect the outcome of the events set forth in these statements and that could affect EngageSmart’s operating results and financial condition are discussed in Item 1A of our Annual Report on Form 10-K for the year ended December 31, 2021 and our Form 10-Q for the quarter ended September 30, 2022, as updated by our future filings with the Securities and Exchange Commission. Such statements are based on EngageSmart’s beliefs and assumptions and on information currently available to EngageSmart. EngageSmart disclaims any obligation to publicly update or revise any such forward-looking statements as a result of developments occurring after the date of this document except as required by law.
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