Cayenta is a software company that provides enterprise-grade CIS (Customer Information System) and ERP (Enterprise Resource Planning) solutions for utilities and municipalities. Founded in 1983 and now part of the Harris group, Cayenta offers a suite of integrated modules covering everything from billing, customer account management, and financials to work order management, human resources/payroll, and asset tracking. Their software is designed to be flexible, scalable, and user-friendly, with tools to streamline operations, improve customer service, make data-driven decisions, and reduce manual work for medium to large utility clients.
Cayenta and InvoiceCloud Give Utilities One Connected Billing and Payment Experience
Your CIS runs the heart of your utility: customer accounts, billing, financials, work orders, and more. Cayenta has built that foundation for utilities and municipalities since 1983. But the best CIS doesn’t need to do everything, and you shouldn’t have to choose between deep system expertise and a modern payment experience.
That’s why Cayenta and InvoiceCloud work together. Cayenta brings the CIS and ERP expertise. We bring digital billing and payments built for utilities. The integration connects them, so your team and your customers see one experience instead of two systems.
Reconciliation That Closes the Case
If your team still chases deposits line by line, you know how much time it takes. With InvoiceCloud and Cayenta, payments and transactions exchange data in real time. Funding and reconciliation are built around your transaction model and deposit schedules, so every payment matches the right transaction with far less manual exception handling.
Answers Before the Question’s Finished
When a resident calls about a payment, “let me check and call you back” slows everyone down. Single sign-on with Cayenta’s Customer Engagement Portal gives your team full visibility into every transaction. They see what happened, when, and why, the moment someone asks.
More From Your Cayenta Investment
Budgets are tight, and resident expectations keep rising. InvoiceCloud is SaaS, so upgrades arrive automatically and you stay on the latest technology without patches or manual updates. Text and email reminders, paperless enrollment, and one-click bill pay help you collect more with less manual work. PCI Level 1 compliance and double data encryption keep every payment secure.
