SilverBlaze is a software provider focused on enhancing the way utility companies engage with their customers through modern, web-based portals and smart workflow tools. Their platform enables utilities—electric, water, gas, telecom, and multi-service—to offer self-service features like online billing and payment, usage tracking, paperless billing, and notifications. They also provide customizable web forms and workflow automation to simplify tasks such as service requests, move-outs, outage reporting, and customer account updates. Designed to integrate smoothly with existing CIS, billing, AMI/MDM, payment and meter data systems, SilverBlaze helps utilities reduce operational burdens, improve responsiveness, and elevate customer satisfaction.
InvoiceCloud and SilverBlaze deliver a fully integrated customer engagement and payment solution that empowers utilities and municipalities to provide a seamless, self-service digital experience. By combining SilverBlaze’s award-winning Customer Portal and Smart Forms applications with InvoiceCloud’s secure, user-friendly electronic bill presentment and payment (EBPP) platform, organizations can streamline operations, reduce costs, and deliver flexible billing and payment options. This partnership strengthens customer engagement, improves operational efficiency, and enables utilities to meet the evolving digital expectations of their communities.
