Published 9/11/25
On September 30th, a federal mandate eliminating the use of paper checks for certain federal payments takes effect. The change is intended to modernize payment systems, reduce delays, and cut down on fraud.
While this mandate only affects federal payments, this moment still presents an opportunity for billers. This transition has the potential to drive a new wave of customers to adopt digital payments for the first time. Preparing your team to support these customers is key. Share our step-by-step payment process guides (available in the Marketing Resource Center) with your customer service staff to ensure a smooth transition.
With renewed interest in digital adoption, it’s also a great time to discourage mailed checks. Digital payments are not only faster and more convenient, they also help protect against rising risks like mail theft and check fraud. To make these conversations easier, check out our customer education guide below.
With paper checks slowly phasing out, now is the perfect time to help customers fully embrace digital channels and build lasting habits that benefit everyone.
Need access to the Marketing Resource Center? Email us at customermarketing@invoicecloud.com.