Spotlighting Buda, TX

Published 8/7/25

Over the past decade, Buda, TX faced mounting pressure from a rapidly growing population that exposed the limitations of rigid and costly payment solutions—leading to inefficiencies and diminishing service quality. Thanks to seamless integration with Tyler Incode and VXsmart, Buda launched a robust, user-friendly platform that empowers residents to manage utility payments and track water usage in real time.

The transformation was swift and effective—within just months of going live, the city achieved 64% e-payment adoption and 57% paperless billing, while reducing billing-related call volume by 70 hours per month.

This success is no accident. Buda has embraced innovation with purpose, implementing QR codes on invoices to simplify payments, launching a CSR-led email registration campaign that brought in over 100 new users in February, and running targeted initiatives like an AutoPay-to-paperless campaign and a summer sweepstakes to drive engagement. Their proactive approach, combined with a strong internal team and a clear vision, has made them a model for other municipalities. Buda’s journey showcases how the right technology, paired with strategic execution, can dramatically improve operational efficiency and resident satisfaction.