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3 Real-Life Ways Frictionless Payments Improve Revenue Collection

What do you think of when you hear the word “friction”? Maybe a point of contention you just can’t…

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Tags: adoption, customer experience, customer frustration, customer satisfaction, digital payments, omni-channel, online payment system, saas, user experience

Frictionless Payments Increase Policyholder Satisfaction: Client Story

As a member-owned Town Mutual Insurer, Northern Finnish Mutual Insurance Company (NFMI) and their subsidiary, NFM Auto Agency, Inc.,…

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Tags: customer engagement, customer satisfaction, digital payments, online payment system, policyholder experience, saas

Carteret Craven Electric Lowers In-Person Payments 40%: Client Story

Headquartered in Newport, North Carolina, Carteret Craven Electric Company (CCEC) serves over 44,000 meters in the Carteret, Craven, Jones,…

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Tags: adoption, ebpp, online payments, saas, security, utilities

Cyberattacks in Insurance: What You Need to Know

Cyberattacks are a serious threat to any organization, but there has been a growing threat of cyberattacks in insurance….

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Tags: insurance, policyholder experience, saas, security

3 Utility Session Recaps from CS Week 2021

For utility service providers, CS Week is the #1 annual educational and customer service conference serving electric, gas and water/wastewater utility professionals across North…

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Tags: customer experience, digital payments, saas, user experience, utilities

Infographic: Municipal Benefits of Digitizing Tax Collection Services

One historical misconception of the tax industry is that certain manual tasks — like billing, resident communications, and collections…

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Tags: digital payments, infographic, online payment system, online payments, saas

4 Keys to Reducing Late Premium Payments and Cancellations

Many insurance organizations share common pain points when it comes to collecting premium payments – but what’s the biggest, top-of-mind challenge that keeps insurers up…

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Tags: adoption, customer frustration, insurance, one-time payment, online payments, policyholder experience, saas, self-service

3 New Biller Best Practices in the Wake of COVID-19

Just as COVID-19 has drastically changed the way we live, billing organizations have also had to pivot their best practices in response to the health…

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Tags: adoption, digital payments, omni-channel, saas, user experience

What it Takes to Join the Invoice Cloud Implementation Team

The implementation team at Invoice Cloud truly bridges the gap between two major pillars of our organizational mission: providing both a simple, online payment solution that makes our clients’ jobs easier…

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Tags: culture, implementations, online payment system, saas, values

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