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Disrupting without Disruption: The Reality of Digital Transformation for Utilities
It’s all well and good to talk about the importance of a modern customer experience (CX) and the consequences…
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Webinar Recap: Encouraging Self-Service Among Digitally Reluctant Customers
Among your customer base, there are likely segments who have been historically resistant to using your digital payment options….
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Webinar Recap: Customers Share Online Bank Direct Experiences
Online Bank Direct (OBD) is InvoiceCloud’s solution to support payments made by customers through their bank. Today you may…
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Where to Find the InvoiceCloud Team at CS Week 2024
CS Week 2024 is an eagerly anticipated event for the InvoiceCloud team, serving as a cornerstone for advancing utility…
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Financial Literary Month: How Billers Can Keep Customers In-the-Know
April is Financial Literacy Month, which makes this a perfect time to reflect on a critical aspect of personal…
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Event Recap: Oracle Edge and OUUG 2024
Oracle Energy and Water’s Customer Edge Conference (Oracle Customer Edge) is a one-of-a-kind event for utility professionals to share…
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Demographic Breakdown: Payment Channel Preferences by Age, Income, and Region
Investigating data demographically is paramount due to the inherent diversity in payment channel preferences among individuals. Recognizing that not…
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Rethinking Transaction Fees: The Unexpected Benefits for Businesses
In the contemporary landscape of digital payments, transaction fees have become an integral facet of everyday life, from the…
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How Do Customers Prefer to Resolve Payment Issues?
In the realm of digital transactions, challenges often surface, stemming from a variety of sources ranging from user errors…
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What Water Systems can Learn from Digital Billing and Payments Research
This year’s State of Online Payments report shows digital billing and payment options continue to gain momentum in all…
