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Helping Utility Customers Tackle Collections Challenges
Paul Applegate, VP of Alliances and Business Development recently collaborated with ASUG, Americans SAP Users Group, to discuss the…
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Infographic: The 2025 State of Online Payments
Understanding how your customers pay their bills and what influences their choices is the foundation of every successful billing…
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American Bill Payment Habits: Trends, Challenges, and Opportunities
The goals of billing and payment teams vary from organization to organization. Some might prioritize reducing payment delinquencies, while…
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Event Recap: 2025 Oracle Edge Summit
Oracle Energy and Water’s Customer Edge Summit is a one-of-a-kind event for utility professionals to share lessons learned, best…
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Infographic: The Payment Delinquencies Roadmap
Payment delinquencies can cause significant challenges for both payers and billers. For payers, delinquencies can lead to anything from…
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Where to Find the InvoiceCloud Team at HCTC 2024
The Harris Customer Training Conference (HCTC) is an eagerly anticipated event for the InvoiceCloud team. The annual gathering provides…
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Webinar Recap: How Can Billers Empower Non-English Speaking Customers?
The convenience of online bill payments has undoubtedly transformed the lives of many Americans. However, this is not a…
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Enabling Digital Payments for Everyone: What We Mean and Why It Matters
There’s no “one way” to do anything. If there was, you’d never get to weigh in on how you…
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How Does the 55+ Population Prefer to Pay Their Bills?
Despite the convenience online payments offers many people, these digital options have historically been met with reluctance from specific…
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Disrupting without Disruption: The Reality of Digital Transformation for Utilities
It’s all well and good to talk about the importance of a modern customer experience (CX) and the consequences…
