1. Financial Literary Month: How Billers Can Keep Customers In-the-Know

    Posted on April 11, 2024

    April is Financial Literacy Month, which makes this a perfect time to reflect on a critical aspect of personal…

  2. Event Recap: Oracle Edge and OUUG 2024

    Posted on March 29, 2024

    Oracle Energy and Water’s Customer Edge Conference (Oracle Customer Edge) is a one-of-a-kind event for utility professionals to share…

  3. Demographic Breakdown: Payment Channel Preferences by Age, Income, and Region

    Posted on March 21, 2024

    Investigating data demographically is paramount due to the inherent diversity in payment channel preferences among individuals. Recognizing that not…

  4. Rethinking Transaction Fees: The Unexpected Benefits for Businesses

    Posted on March 15, 2024

    In the contemporary landscape of digital payments, transaction fees have become an integral facet of everyday life, from the…

  5. The Evolution of Insurance Claims

    Posted on March 7, 2024

    Insurance claims are a concept that’s been around for centuries. These payments alleviate financial burdens during some of the…

  6. How Do Customers Prefer to Resolve Payment Issues?

    Posted on February 29, 2024

    In the realm of digital transactions, challenges often surface, stemming from a variety of sources ranging from user errors…

  7. How do Americans Prefer to Receive Claims Payments?

    Posted on February 23, 2024

    When it comes to policyholder experience, the claims payment process is the moment of truth. From an experience perspective,…

  8. Mail Fraud: How Digital Payments Can Offset the Rising Threat

    Posted on February 15, 2024

    Despite our increasingly paperless world, mail fraud has emerged as a pervasive and evolving threat — in fact, mail…

  9. What Water Systems can Learn from Digital Billing and Payments Research

    Posted on February 9, 2024

    This year’s State of Online Payments report shows digital billing and payment options continue to gain momentum in all…

  10. The Top 3 Digital Payment Issues and How to Address Them

    Posted on January 17, 2024

    In the fast-paced world of digital payments, ensuring a smooth and hassle-free experience for customers is paramount. Understanding both…