by Julie Schieni | May 15, 2023 | customer churn, customer effort, customer experience, customer frustration, customer satisfaction, digital payments, ebpp, insurance, online payment system, online payments, policyholder experience, self-service, user experience
It’s become increasingly difficult to ignore: the insurance industry is facing a major talent shortage that is only just beginning. A confluence of factors has ushered us into this gap in the insurance workforce, including the Great Resignation — a trend in which...
by Brian Melle | May 3, 2023 | adoption, client stories, customer engagement, customer experience, customer frustration, customer satisfaction, digital payments, ebpp, integrations, online payment system, online payments, partnerships, self-service, user experience, utilities
Mount Pleasant Waterworks (MPW), a South Carolina water and wastewater utility serving a population of 95,000, was struggling with an antiquated online payment system that impacted multiple aspects of its organization. Namely, the difficult-to-navigate interface...
by Steve Schult | Apr 26, 2023 | digital payments, ebpp, online payment system, online payments, product, user experience
Of all the valuable resources billing organizations are looking to conserve these days, time is the most finite. Whether a business is short-staffed or simply trapped in a manual process loop – stuffing envelopes with bills and notices, mailing them out, receiving...
by Brian Melle | Apr 13, 2023 | adoption, client stories, customer churn, customer engagement, customer experience, customer frustration, customer satisfaction, digital payments, ebpp, insurance, online payment system, online payments, policyholder experience
Georgia Farm Bureau Mutual Insurance was created in 1958 by Georgia Farm Bureau, the state’s largest agriculture-based membership organization, whose mission is to advocate for Georgia’s farm families and for a strong agriculture industry. The organization has offices...
by Katie Johnson | Mar 30, 2023 | adoption, client stories, customer effort, customer engagement, customer experience, customer frustration, customer satisfaction, digital payments, ebpp, online payment system, online payments, self-service
The term “digital payment adoption” (a.k.a. e-adoption or electronic payment adoption) may sound like an abstract concept, but it’s actually anything but — digital adoption is a critical metric that can have very real consequences on your organization’s day-to-day...
by Rob Chenault | Mar 22, 2023 | digital payments, ebpp, online payment system, online payments, saas, security
Check fraud remains a significant problem in America, with losses estimated to be in the billions of dollars each year. Despite the increased use of electronic payment methods, many individuals and businesses still rely on checks, making them vulnerable to fraudsters....
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