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Video: Bona Vista Water Improves Productivity with Online Payment Services

Video: Bona Vista Water Improves Productivity with Online Payment Services

by Brian Melle | Jul 27, 2022 | client stories, digital payments, ebpp, online payment system, self-service, user experience, utilities

Community growth can be an exciting and overwhelming time for utility providers — more people relying on your services often means more in-person and mail-in payments for your team to field. And as workloads become more disproportionate, it becomes more difficult for...
Town of Elizabeth Saves 25 Hours/Mo. in Staff Workloads: Client Story

Town of Elizabeth Saves 25 Hours/Mo. in Staff Workloads: Client Story

by Brian Melle | Apr 8, 2022 | adoption, customer experience, customer frustration, ebpp, online payment system, partnerships

The Town of Elizabeth, CO, was stuck in a frustrating situation: their legacy online payment system was increasing staff workloads and driving residents away from self-service payment routes with a poor customer experience. Without sufficient customer service from...
Webinar Recap: 9 Ways to Optimize the Resident Payment Experience

Webinar Recap: 9 Ways to Optimize the Resident Payment Experience

by Tessa Newell | Mar 10, 2022 | customer experience, customer satisfaction, ebpp, research, self-service

If your staff is tired of fielding payment-related calls from the residents of your city, town, or village — whether to make payments over the phone, ask a payment-related question, or file a complaint — your resident payment experience may be lacking some important...
Carteret Craven Electric Lowers In-Person Payments 40%: Client Story

Carteret Craven Electric Lowers In-Person Payments 40%: Client Story

by Brian Melle | Feb 18, 2022 | adoption, ebpp, online payments, saas, security, utilities

Headquartered in Newport, North Carolina, Carteret Craven Electric Company (CCEC) serves over 44,000 meters in the Carteret, Craven, Jones, and Onslow Counties. They are one of 26 not-for-profit electric cooperative utilities in North Carolina and more than 900...
How Billers can Curb Rising Paper Costs

How Billers can Curb Rising Paper Costs

by Tessa Newell | Feb 10, 2022 | customer engagement, ebpp, online payment system, online payments, self-service

In the thick of the digital age, where seemingly everything is done online, the cost of paper today has become no small matter. According to a market report, all grades of paper are rising in cost with wood pulp averaging $250 per ton — up 25% from previous years. In...
Bona Vista Water District Improves Staff Productivity: Client Story

Bona Vista Water District Improves Staff Productivity: Client Story

by Brian Melle | Feb 2, 2022 | client stories, customer experience, ebpp, online payment system, security, user experience, utilities

The Bona Vista Water District of Utah began in 1956 as a special service district. Today, the district serves roughly 9,000 accounts and continues to grow at a rapid pace. This acceleration means that rates for in-person and mailed-in payments have significantly...
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