by Brian Melle | Jul 27, 2022 | client stories, digital payments, ebpp, online payment system, self-service, user experience, utilities
Community growth can be an exciting and overwhelming time for utility providers — more people relying on your services often means more in-person and mail-in payments for your team to field. And as workloads become more disproportionate, it becomes more difficult for...
by Brian Melle | Apr 8, 2022 | adoption, customer experience, customer frustration, ebpp, online payment system, partnerships
The Town of Elizabeth, CO, was stuck in a frustrating situation: their legacy online payment system was increasing staff workloads and driving residents away from self-service payment routes with a poor customer experience. Without sufficient customer service from...
by Tessa Newell | Mar 10, 2022 | customer experience, customer satisfaction, ebpp, research, self-service
If your staff is tired of fielding payment-related calls from the residents of your city, town, or village — whether to make payments over the phone, ask a payment-related question, or file a complaint — your resident payment experience may be lacking some important...
by Brian Melle | Feb 18, 2022 | adoption, ebpp, online payments, saas, security, utilities
Headquartered in Newport, North Carolina, Carteret Craven Electric Company (CCEC) serves over 44,000 meters in the Carteret, Craven, Jones, and Onslow Counties. They are one of 26 not-for-profit electric cooperative utilities in North Carolina and more than 900...
by Tessa Newell | Feb 10, 2022 | customer engagement, ebpp, online payment system, online payments, self-service
In the thick of the digital age, where seemingly everything is done online, the cost of paper today has become no small matter. According to a market report, all grades of paper are rising in cost with wood pulp averaging $250 per ton — up 25% from previous years. In...
by Brian Melle | Feb 2, 2022 | client stories, customer experience, ebpp, online payment system, security, user experience, utilities
The Bona Vista Water District of Utah began in 1956 as a special service district. Today, the district serves roughly 9,000 accounts and continues to grow at a rapid pace. This acceleration means that rates for in-person and mailed-in payments have significantly...
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