by Brian Melle | Dec 13, 2022 | adoption, client stories, customer engagement, customer experience, digital payments, ebpp, online payment system, online payments, self-service, utilities
Truckee Meadows Water Authority (TMWA), a not-for-profit, community-owned water utility, wasstruggling to stabilize rates and improve internal operations with separate vendors for each of itspayment channels. These disparate systems created additional workloads for...
by Brian Melle | Nov 10, 2022 | client stories, digital payments, ebpp, online payment system, online payments, self-service, user experience, utilities
Soquel Creek Water District is a public agency dedicated to providing a high-quality and sustainablewater supply to nearly 41,000 residents. However, the district felt restricted in its ability to meet customerexpectations when it came to collecting payments, largely...
by Angela Abbott | Sep 23, 2022 | client stories, customer churn, customer satisfaction, digital payments, ebpp, insurance, policyholder experience, saas, Uncategorized, user experience
As is true across all industries, customer expectations are constantly evolving for insurance providers. While the wants and needs of customers may change, one thing remains the same — policyholders will not renew policies with insurance providers that don’t meet...
by Sara Faied | Sep 7, 2022 | digital payments, ebpp, mobile wallet, online payment system, online payments, paypal
When you think of cryptocurrency (or “crypto”), you might picture a futuristic type of currency that belongs in the financial landscape of tomorrow – but believe it or not, the crypto future we’ve heard about is already here. Despite being at the forefront of today’s...
by Brian Melle | Jul 27, 2022 | client stories, digital payments, ebpp, online payment system, self-service, user experience, utilities
Community growth can be an exciting and overwhelming time for utility providers — more people relying on your services often means more in-person and mail-in payments for your team to field. And as workloads become more disproportionate, it becomes more difficult for...
by Brian Melle | Apr 8, 2022 | adoption, customer experience, customer frustration, ebpp, online payment system, partnerships
The Town of Elizabeth, CO, was stuck in a frustrating situation: their legacy online payment system was increasing staff workloads and driving residents away from self-service payment routes with a poor customer experience. Without sufficient customer service from...
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