user experience Archives - InvoiceCloud Blog
LEXserv Saves 20 Hours a Month by Increasing Self-Service Rates: Client Story

LEXserv Saves 20 Hours a Month by Increasing Self-Service Rates: Client Story

LEXserv, a utility service provider catering to over 110,000 residents, was grappling with an ineffective online payment system. The outdated solution lacked many of the modern, user-friendly payment options the modern utility customer expects and, on top of that,...
The City of Hagerstown Conserves Resources and Reduces Shutoffs with Engaging Payment Experience: Client Story 

The City of Hagerstown Conserves Resources and Reduces Shutoffs with Engaging Payment Experience: Client Story 

The City of Hagerstown, Maryland was stuck dealing with a problematic digital billing and payment solution. The system’s rigid structure left customers feeling frustrated with a poor payment experience and increased workload for staff with numerous collection issues....
ACH Blog Series, Part 3: The Benefit of Offering ACH Payments Through Your Digital Payment Solution 

ACH Blog Series, Part 3: The Benefit of Offering ACH Payments Through Your Digital Payment Solution 

In parts one and two of this series, we delved into understanding what ACH payments are and explored the importance of offering ACH payment options for both billing organizations and payers. Today, we will conclude the series by discussing three benefits that come...
ACH Blog Series, Part 2: Why Do Billers Need to Offer ACH Payment Options? 

ACH Blog Series, Part 2: Why Do Billers Need to Offer ACH Payment Options? 

In the first installment of our ACH blog series, we explored what ACH payments are and how the Automated Clearinghouse system works. But why exactly is it so important for billing organizations to integrate an ACH option into their omni-channel payment...
Preparing to Bridge the Utility Workforce Gap

Preparing to Bridge the Utility Workforce Gap

The utility workforce is facing a significant challenge due to a combination of factors. The Great Resignation, a trend in which nearly 57 million Americans left their jobs for more fulfilling work and improved work-life balance, has had a profound effect on various...
The Key to Preventing Insurance Agent Burnout 

The Key to Preventing Insurance Agent Burnout 

According to a recent Slack survey, a staggering 43% of desk workers report feeling burned out. This problem is especially pronounced in the insurance industry, where the burnout rate stands at 39%, surpassing the national average of 35% and making it one of the top...