by Patty Melton | Mar 9, 2023 | adoption, customer experience, customer frustration, customer satisfaction, digital payments, ebpp, online payment system, online payments, self-service, user experience
It’s no industry secret: county tax offices are facing staffing issues. Between growing rates of retirement and the struggle to find applicants for vacant roles, many counties cycle between the growing need to reduce office workload and the inability to hire staff to...
by Julie Schieni | Feb 27, 2023 | customer engagement, customer experience, customer satisfaction, digital payments, ebpp, insurance, omni-channel, online payments, policyholder experience, research, self-service, user experience
Few policyholder touchpoints are as operationally important as collecting premium payments. Besides providing revenue, some policyholders only interact with providers when they receive a bill or pay a premium, making these touchpoints the best opportunity some...
by InvoiceCloud Team | Dec 22, 2022 | apple pay, customer experience, customer satisfaction, digital payments, mobile wallet, online payments, research, self-service, user experience, utilities
Few customer touchpoints are as operationally important as billing and payment collection. Not only are bill payments a main source of revenue for many organizations, but research also indicates this touchpoint can have a major impact on customer satisfaction and the...
by Tessa Newell | Dec 8, 2022 | adoption, customer effort, customer experience, digital payments, online payments, research, self-service, user experience
The New Year is upon us, which means it’s officially time to take stock of all your organizational successes and, of course, areas for improvement. Once again, improving billing and payment processes is top of mind for many organizations – and for good...
by Brian Melle | Nov 10, 2022 | client stories, digital payments, ebpp, online payment system, online payments, self-service, user experience, utilities
Soquel Creek Water District is a public agency dedicated to providing a high-quality and sustainablewater supply to nearly 41,000 residents. However, the district felt restricted in its ability to meet customerexpectations when it came to collecting payments, largely...
by Patty Melton | Nov 2, 2022 | adoption, customer effort, customer experience, customer frustration, customer satisfaction, digital payments, online payments, self-service, user experience
Paying county taxes might be an unavoidable aspect of life, but that doesn’t mean there aren’t benefits to investing in the taxpayer’s experience. Let’s try an experiment: picture your ideal taxpayer. What behaviors do they partake in? What do they never do? How...
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