LEXserv, a utility service provider catering to over 110,000 residents, was grappling with an ineffective online payment system. The outdated solution lacked many of the modern, user-friendly payment options the modern utility customer expects and, on top of that,...
The City of Hagerstown, Maryland was stuck dealing with a problematic digital billing and payment solution. The system’s rigid structure left customers feeling frustrated with a poor payment experience and increased workload for staff with numerous collection issues....
In parts one and two of this series, we delved into understanding what ACH payments are and explored the importance of offering ACH payment options for both billing organizations and payers. Today, we will conclude the series by discussing three benefits that come...
In the first installment of our ACH blog series, we explored what ACH payments are and how the Automated Clearinghouse system works. But why exactly is it so important for billing organizations to integrate an ACH option into their omni-channel payment...
The utility workforce is facing a significant challenge due to a combination of factors. The Great Resignation, a trend in which nearly 57 million Americans left their jobs for more fulfilling work and improved work-life balance, has had a profound effect on various...
According to a recent Slack survey, a staggering 43% of desk workers report feeling burned out. This problem is especially pronounced in the insurance industry, where the burnout rate stands at 39%, surpassing the national average of 35% and making it one of the top...
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