3 Ways Digital Payments Improve the County Tax Office Experience 

3 Ways Digital Payments Improve the County Tax Office Experience 

It’s no industry secret: county tax offices are facing staffing issues. Between growing rates of retirement and the struggle to find applicants for vacant roles, many counties cycle between the growing need to reduce office workload and the inability to hire staff to...
On-demand Webinar: the State of Digital Premium Payments

On-demand Webinar: the State of Digital Premium Payments

Few policyholder touchpoints are as operationally important as collecting premium payments. Besides providing revenue, some policyholders only interact with providers when they receive a bill or pay a premium, making these touchpoints the best opportunity some...
On-demand Webinar: the State of Municipal Bill Payments

On-demand Webinar: the State of Municipal Bill Payments

Few customer touchpoints are as operationally important as billing and payment collection. Not only are bill payments a main source of revenue for many organizations, but research also indicates this touchpoint can have a major impact on customer satisfaction and the...
The Key to Transforming Taxpayer Behavior 

The Key to Transforming Taxpayer Behavior 

Paying county taxes might be an unavoidable aspect of life, but that doesn’t mean there aren’t benefits to investing in the taxpayer’s experience.   Let’s try an experiment: picture your ideal taxpayer. What behaviors do they partake in? What do they never do? How...