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CS Week Recap: Transforming Utility Customer Behavior

For utility service providers, CS Week is the #1 educational and customer service conference serving electric, gas and water/wastewater…

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Tags: customer effort, customer experience, digital payments, self-service, user experience, utilities

What to Expect From a Modern CIS

Customer experience is on the move…literally! The boundaries of Customer Information Systems (CIS) are extended to include customer self-service,…

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Tags: customer experience, implementations, online payment system, partnerships, utilities

Frictionless Payments Increase Policyholder Satisfaction: Client Story

As a member-owned Town Mutual Insurer, Northern Finnish Mutual Insurance Company (NFMI) and their subsidiary, NFM Auto Agency, Inc.,…

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Tags: customer engagement, customer satisfaction, digital payments, online payment system, policyholder experience, saas

3 Ways InvoiceCloud Can Improve Your AM Best Score

Choosing an insurance provider is a major decision for policyholders – and who among us can say they don’t…

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Tags: customer effort, customer experience, insurance, policyholder experience, user experience

Town of Elizabeth Saves 25 Hours/Mo. in Staff Workloads: Client Story

The Town of Elizabeth, CO, was stuck in a frustrating situation: their legacy online payment system was increasing staff…

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Tags: adoption, customer experience, customer frustration, ebpp, online payment system, partnerships

Infographic: Digital Transformation in the Insurance Industry

Removing friction from the customer experience has become one of the major focuses of insurers worldwide, and for good…

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Tags: customer churn, customer satisfaction, infographic, online payments, policyholder experience, self-service

6 Tips for Improving Constituent Communications

For most elected officials, at least on the local level, constituent communications often present a challenge. While communications around…

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Tags: adoption, customer engagement, customer experience, online payment system

Webinar Recap: 9 Ways to Optimize the Resident Payment Experience

If your staff is tired of fielding payment-related calls from the residents of your city, town, or village —…

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Tags: customer experience, customer satisfaction, ebpp, research, self-service

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