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Digital Natives, Digital Dollars: A Guide to Gen Z Bill Payment Habits
Gen Z (people born between 1996 and 2010) are digital natives through and through. They’ve grown up with smartphones,…
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Infographic: The 2025 State of Online Payments
Understanding how your customers pay their bills and what influences their choices is the foundation of every successful billing…
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American Bill Payment Habits: Trends, Challenges, and Opportunities
The goals of billing and payment teams vary from organization to organization. Some might prioritize reducing payment delinquencies, while…
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Webinar Recap: Encouraging Check Writers to Adopt Digital Payments
In this fast-paced, digital age, it’s interesting to see how some people still hold on to their time-honored habits….
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How Can Billers Empower Non-English Speaking Customers?
The convenience of online bill payments has undoubtedly transformed the lives of many Americans. However, this is not a…
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Research: Achieving Effective Claims Payments
Insurance exists to mitigate the fallout from some of life’s most disruptive events. As such, claims are one of…
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How Does the 55+ Population Prefer to Pay Their Bills?
Despite the convenience online payments offers many people, these digital options have historically been met with reluctance from specific…
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Webinar Recap: Encouraging Self-Service Among Digitally Reluctant Customers
Among your customer base, there are likely segments who have been historically resistant to using your digital payment options….
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Demographic Breakdown: Payment Channel Preferences by Age, Income, and Region
Investigating data demographically is paramount due to the inherent diversity in payment channel preferences among individuals. Recognizing that not…
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How Do Customers Prefer to Resolve Payment Issues?
In the realm of digital transactions, challenges often surface, stemming from a variety of sources ranging from user errors…
