Published 7/10/25
At the end of June, InvoiceCloud hosted the 2025 Bill Payer Preferences Webinar which discussed key insights from our most recent Bill Payer Preferences and State of Online Payments reports. These reports offer a clear look at how bill payment behavior is shifting and what organizations can do to drive digital payment adoption among the changing payment landscape.
To make sure you don’t miss any of these valuable insights, we’re including a recording of the webinar here.
The webinar also explored the payment habits of the four key demographics featured in this year’s Bill Payer Preferences report: payers aged 65 and older, non-English speakers, in-person payers, and Gen Z. Each group has distinct preferences, and by tailoring digital payment options to meet their needs, organizations can make the payment experience easier and drive greater digital adoption.
To make it easy to know what adjustments you can make to drive adoption among these key demographics, we’ve created a checklist of action items for each group:
Action Item Checklist: 65+ Payers
Action Item Checklist: Non-English Speaking Payers
Action Item Checklist: In-Person Payers
Action Item Checklist: Gen Z Payers
Interested in using data-driven insights to encourage digital payment adoption for your organization? We’re here to help. Email customermarketing@invoicecloud.com.