Extended Maintenance Activities: Sunday, November 16

As part of our ongoing efforts to maintain and enhance system reliability, we will be performing extended maintenance activities on Sunday, November 16th from: 12:01 AM – 12:30 PM ET. (Previously scheduled for 5:00 – 8:00 AM ET)

Though the entire window of time may not be needed, this extended window allows sufficient time to complete all planned maintenance activities, perform validations, and to ensure everything operates smoothly.

During this maintenance, we will be testing and validating our process to seamlessly transition key production systems between regions. This ensures our environments continue to deliver optimal performance, stability, and availability. 

Why We Do This
Regular maintenance and testing are essential parts of our ongoing commitment to service reliability and business continuity. By performing these activities under controlled conditions, we strengthen our ability to maintain secure, uninterrupted payment processing and system performance in all circumstances.

What to Expect
During the maintenance period, the InvoiceCloud portal will be temporarily unavailable. A maintenance message will be displayed to users that attempt to access the portals. All systems will be monitored closely by InvoiceCloud teams to ensure a smooth and efficient process. 

As with any scheduled maintenance, we will ensure that critical operational processes—such as AutoPay, Batch Close, and Reconciliation—are completed successfully before, during, and after the maintenance window. These measures help maintain data integrity and operational consistency across all systems.

Thank you for your understanding and partnership as we continue to enhance the reliability and resilience of our systems. 

How to contact Client Services:
Case: Create a Support Case through Support Central located in your Biller Portal under Support > Customer Support.
Email: helpdesk@invoicecloud.com