Helping to Bridge the English to Spanish Language Gap
Published 8/3/23
With over 42 million people in the United States whose first language is Spanish, it can be frustrating for both you and your customers when they have questions about how to do something, and there is a language barrier. The InvoiceCloud Training Team is continuing to build a library of payer-facing guides and videos in Spanish.
Our current document library includes written Spanish versions of
- How to Enroll in AutoPay
- How to Enroll in Paperless
- How to Add/Update a Payment Method
- How to Update an Email Address
Our video library includes spoken Spanish instructions on:
- How to Make a One-Time Payment
- How to Make a One-Time Tax Payment
- How to Enroll in AutoPay
- Make a Payment and Sign up for Paperless
- How to Update Your AutoPay Payment Method
- How to Register for Pay-by-Text
- Account Registration
- How to Manage Your InvoiceCloud Account
To access these Spanish version documents and videos, please contact us at Training@InvoiceCloud.com, and we will happily provide them to you. We are also working on making these resources available to you via the Biller Portal. We’ll keep you posted when that functionality becomes available.