Kevin’s Corner: Using AI to Solve the Everyday Challenges of Digital Billing 

Published 6/5/25

AI leads today’s headlines—and at InvoiceCloud, we’re embracing AI in ways that matter most to you: helping solve real challenges billing organizations face every day.

Whether you’re in utilities, insurance, or another essential service, the themes are consistent: limited resources, growing digital expectations, and the need to serve customers more efficiently. That’s exactly where AI can make a meaningful difference. 

Where We’re Focused: Practical, Impactful AI 

We’re taking a targeted approach to AI—one that supports your team and simplifies your customers’ experience with a focus on: 

• Boosting operational efficiency for billing teams 

• Removing friction in the payment experience 

Take our new AI Report Generator. You’ll be able to create custom reports using simple, natural language prompts like, “Show me payments from last month.” It’s a faster, easier way to access the data you need—without digging through filters or menus. 

We’re also introducing agentic AI tools like a smart payment assistant, which helps customers complete payments right on your website. That means fewer calls to your team and more successful self-service interactions. 

Turning Innovation into Results 

At the end of the day, this isn’t about chasing trends—it’s about delivering outcomes. By embedding AI into the moments that matter—reporting, payments, and support—we’re helping your team do more with less and giving your customers a better experience. 

Have ideas for where AI could help your organization? Let us know. Your feedback shapes our roadmap and we’re just getting started. 

If you’re interested in learning more or want to share input, reach out to your Customer Success Manager. We’re building the future of billing, together. 

With gratitude,
Kevin