Streamline Your Support Experience with Our AI Chatbot

Published 7/10/25

We’re excited to introduce Phase Two of our AI-powered support chatbot—designed to make it faster and easier to get the help you need.

Whether you’re looking for quick answers or need to submit a support case, our chatbot guides you through the process in a conversational, user-friendly way.

How It Works

1. Start from Support Central
   Click Submit a Support Case on the homepage.
2. Describe Your Issue
   The chatbot will launch. Just type your question or issue and click Send.
3. Get Instant Answers
   You’ll receive an AI-generated response, complete with source links.
4. Let Us Know If It Helped
   1. Click Yes if your issue is resolved—your feedback helps improve future responses.
   2. Click No if you still need help.
5. Need to Submit a Case?
   If you clicked No, the chatbot will ask if you’d like to open a case. Click Yes to continue.
6. Provide Case Details
   1. Add a subject line and any relevant info (e.g., file names, examples, dates).
   2. Choose a severity level: Normal, High, or Urgent.
   3. Upload any supporting files via Upload Files or drag and drop.
7. Confirmation
   You’ll receive a confirmation number and an email once your case is submitted.
8. Track Your Case
   Click My Cases anytime in Support Central to check the status.

Want to see it in action? Watch this quick demo video