Annual Report: The 2026 State of Online Payments

Unlock essential insights into today’s digital bill payment preferences, trends, and challenges based on a nationally representative survey of 2,000 U.S. consumers.

Why This Resource Matters

Digital payment preferences are shifting rapidly. To encourage adoption of their digital payment offerings, drive on-time payments, and deliver better payment experiences, service providers need to keep their finger on the pulse of consumer payment habits.

What's Inside

Actionable insights that help you improve billing and payment experiences, including:

Evolving payment channel preferences: See which digital channels are growing — and which are losing ground.
Consumer preference drivers: Understand what’s driving key customer behaviors.
Demographic trends: Compare how different age groups and income levels approach online payments.
Adoption barriers: Learn the common frustrations that are slowing digital engagement — and what to do about them.