Insurance is in a high-risk, high-growth era, and when it comes to retention, the claims experience is where carriers win or lose.
Research from Digital Insurance, sponsored by InvoiceCloud, examines how carriers are modernizing their payments infrastructure to reduce policyholder friction, accelerate claims disbursements, and deliver the kind of seamless, secure experience that builds lasting trust.,
Real-time digital disbursements allow carriers to send funds directly to a policyholder’s bank account, debit card, or digital wallet within minutes instead of mailing a check days after a claim closes. Carriers connect their claims system to a payment platform that handles routing, verification, and fraud screening automatically. When a claim is approved, the payment triggers immediately, with no manual processing in between.
With cyber threats intensifying and climate-driven claims on the rise, the ability to get policyholders paid quickly has shifted from competitive advantage to table stakes.
This white paper covers:
- Why claims and payment experiences are critical to retention
- What’s driving insurers to modernize payments infrastructure
- How digital disbursements reduce friction, fraud, and costs
- Why trust is becoming the foundation of every tech decision