Episode 3 of the Customer Confidence Webinar Series: Security and Compliance’s Impact on Adoption

Secure by Design: How Trustworthy Systems Fuel Digital Adoption

Customers decide in seconds if your digital payment platform is safe enough to use – how can your organization encourage payments with strong security signals?

April 28, 2026

3:00PM EST

Live Webinar

WEBINAR STARTS IN

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Today’s customers are more vigilant than ever: 82% of Americans are very or somewhat likely to use a digital payment platform that clearly highlights its security and compliance measures. 

With headlines filled with identity theft and payment fraud, users evaluate every interaction for potential risk. If a platform doesn’t inspire confidence from the first click, customers may hesitate or abandon the process entirely. That means fewer online payments and more calls to your office or paper checks in your mailbox. 

The process starts with ensuring that your payments platform is consistently secure and compliant – but that’s not all. You must be prepared to ease customer concerns about the security of your systems to adequately encourage digital adoption.  

What's covered in this session?

In this session, we’ll discuss: 

  • New data that shows the impact of security on customer trust and digital adoption 
  • The security and compliance measures your billing and payment platform should adhere to for today’s digital landscape 
  • How to communicate your security posture appropriately to customers 
  • The organizational benefits service providers see when trust is high

Plus, engage in a live Q&A throughout the episode! Our subject matter experts are ready to answer your questions on the most essential aspects of secure payment experiences.

Meet Your Presenter

Learn from industry experts who are shaping the future of digital payments.

Branden Williams

Branden Williams

Vice President of Information Security, InvoiceCloud

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