Tune in to hear a conversation with industry experts from Sapiens, LTM, and InvoiceCloud about the gap many carriers haven’t fully connected: the space between a modernized policy admin system and a payments layer still running on manual workflows and paper checks.
The Real Cost of the Gap
Many carriers have invested heavily in modernizing policy administration. Fewer have made the same investment in payments. The result is an operational disconnect that goes well beyond an administrative bottleneck. It’s a driver of policyholder churn and a growing source of fraud exposure.
When a policyholder gets a modern digital claims experience up front, then waits weeks for a paper check and manual paperwork on the back end, trust doesn’t just take a hit, it disappears. And policyholders who lose trust rarely say so. They just don’t renew.
The panel’s core point: closing this gap isn’t a simple technology swap. It’s a matter of building payments into your enterprise-wide control framework, with the same rigor carriers apply everywhere else.
The Panel
Angela Abbott, VP of Alliances at InvoiceCloud, brings more than two decades in financial services helping carriers streamline billing and payments. She was joined by senior technology leaders from Sapiens and LTM, in a conversation moderated by Rob Galbraith, host of InsurTechTalk.
What Our Panel Covered
- Diagnosing the gap between a modernized policy admin system and a payments layer still running on manual workflows and paper checks
- Rethinking payments as a control framework, not a technology swap — including what it takes to build in real fraud detection and identity verification
- How real-time digital disbursements reduce fraud risk while improving the experience policyholders actually remember
Why This Matters Now
Legacy payment rails carry costs that rarely show up cleanly in a business case: reconciliation hours, postage, stop-payment fees, and fraud exposure that compounds the longer manual processes stay in place. Carriers that connect payments directly to their core systems close that gap without a rip-and-replace; protecting margins, reducing fraud risk, and retaining the policyholders who matter most.
To learn more about what insurance carriers have accomplished after a seamless integration with InvoiceCloud’s payment platform, schedule a demo with our team.
