Tune in to hear a conversation with industry experts from Sapiens, LTM, and InvoiceCloud about the gap many carriers haven't fully connected: the space between a modernized policy admin system and a payments layer still running on manual workflows and paper checks.
Many carriers have invested heavily in modernizing policy administration. Fewer have made the same investment in payments. The result is an operational disconnect that goes well beyond an administrative bottleneck. It’s a driver of policyholder churn and a growing source of fraud exposure.
When a policyholder gets a modern digital claims experience up front, then waits weeks for a paper check and manual paperwork on the back end, trust doesn’t just take a hit, it disappears. And policyholders who lose trust rarely say so. They just don’t renew.
The panel’s core point: closing this gap isn’t a simple technology swap. It’s a matter of building payments into your enterprise-wide control framework, with the same rigor carriers apply everywhere else.
