POWERCONNECT.AI is a technology company focused on transforming customer experience in the utility and energy sector through AI-powered automation. Founded in 2023 and now a subsidiary of BHC Global, their ValAI™ platform helps utilities improve customer-agent interactions, including self-service chatbots, agent assist tools, voice automation, and multilingual support. They integrate with existing systems (like Oracle, SAP, outage management, and payment platforms) to enable 24/7 responses, reduce wait times, enhance agent efficiency, and improve customer satisfaction.
The combined power of Powerconnect.AI and InvoiceCloud enables your organization to transform customer engagement and streamline operations. Together, these platforms offer multilingual self-service, AI-driven training, and pre-built integrations with AMI, payment, and outage management systems. Customers benefit from a best-in-class payments platform that lowers costs, accelerates payments, and reduces staff workloads. By championing accessibility, the integration also makes digital payments more user-friendly and inclusive for all users. Additionally, automation features such as AI digital assistants, advanced self-service capabilities, and GenAI-powered Training Assist simplify training and onboarding while enhancing both customer and employee experiences.
