Every customer you move to digital payments is one less paper statement, one less mailed check, and one less manual reconciliation. For a demographic long assumed to resist that shift, the data shows the opposite: 65+ customers are engaged, capable digital users who just need a few of the right nudges, guest checkout, scheduled payments, clearer security messaging, to close the remaining gap.
Seventy-five percent have been paying bills online for five years or more and 81% regularly use self-service digital channels. Your 65+ customers didn’t wait to be convinced. They’ve already adopted digital payments largely on their own terms.
The real opportunity now is reaching the remaining 19%, and the barriers holding them back are more addressable than you’d expect.
This report breaks down exactly how 65+ customers pay today, what’s still stopping some of them from going fully digital, and what your organization can do about it, including:
