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Research Report

The 2026 State of Online Payments Report

State of Online Payments

The 2026 State of Online Payments Report

This sixth annual report delivers essential insights into how, when, and why Americans are paying their bills digitally. Based on a nationally representative survey of 2,000 bill payers, get your copy to uncover:

  • Evolving payment channel preferences: See which digital channels are growing — and which are losing ground.
  • Consumer preference drivers: Understand what’s driving key customer behaviors.
  • Demographic trends: Compare how different age groups and income levels approach online payments.
  • Adoption barriers: Learn the common frustrations that are slowing digital engagement — and what to do about them.

Read the report below to see the data or download a copy for yourself!