Webinar Recap: Customers Share Online Bank Direct Experiences
Online Bank Direct (OBD) is InvoiceCloud’s solution to support payments made by customers through their bank. Today you may…
Tags: customer experience, customer satisfaction, digital payments, ebpp, online payment system, product, user experience
Event Recap: Oracle Edge and OUUG 2024
Oracle Energy and Water’s Customer Edge Conference (Oracle Customer Edge) is a one-of-a-kind event for utility professionals to share…
Tags: customer experience, digital payments, ebpp, online payment system, online payments, partnerships, saas, user experience, utilities
Rethinking Transaction Fees: The Unexpected Benefits for Businesses
In the contemporary landscape of digital payments, transaction fees have become an integral facet of everyday life, from the…
Tags: adoption, client stories, customer experience, customer frustration, customer satisfaction, digital payments, ebpp, omni-channel, online payment system, online payments, research, user experience
How Do Customers Prefer to Resolve Payment Issues?
In the realm of digital transactions, challenges often surface, stemming from a variety of sources ranging from user errors…
Tags: adoption, customer effort, customer experience, customer frustration, customer satisfaction, digital payments, ebpp, omni-channel, online payment system, online payments, research, self-service, user experience
How do Americans Prefer to Receive Claims Payments?
When it comes to policyholder experience, the claims payment process is the moment of truth. From an experience perspective,…
Tags: digital payments, infographic, online payment system, online payments, policyholder experience, product, research, user experience
The Top 3 Digital Payment Issues and How to Address Them
In the fast-paced world of digital payments, ensuring a smooth and hassle-free experience for customers is paramount. Understanding both…
Tags: customer effort, customer experience, customer frustration, customer satisfaction, digital payments, research, user experience
The 2024 Payment Experience Checklist
As we embrace the dawn of a new year, it’s the perfect time for billing organizations to reflect on…
Tags: adoption, customer experience, digital payments, one-time payment, online payments, research, user experience
3 Bill Payment Trends to Know for 2024
Sending bills and receiving payments are crucial customer touchpoints, for several reasons. Besides the impact this experience can have…
Tags: adoption, customer experience, customer frustration, customer satisfaction, digital payments, online payments, research, self-service, user experience
San Angelo Restores Customer Trust with Secure Payments Solution: Client StoryÂ
Nowadays, municipalities of any size face an increased danger of critical security breaches. The global average cost of a…
Tags: adoption, client stories, customer experience, customer frustration, customer satisfaction, digital payments, ebpp, online payment system, online payments, saas, security, user experience