With 2020 behind us, all eyes are looking forward to what 2021 holds. For billing and payment professionals, that curiosity can be summed up…

For most organizations, improving the customer experience is critical to remain competitive, retain customers, and even drive results. And…

Innovation is an unavoidable – but welcome – aspect of technology. To say that tech is constantly evolving is…

In an industry with infrequent customer touchpoints, like insurance, every policyholder interaction holds a lot of weight. Your organization…

There are many ways to measure your organization’s customer experience, from quantitative surveys to qualitative interviews and reviews. When…

How important is keeping up with customer preferences? Although the answer to this question may vary by industry, the…

In a recent blog post, we discussed the benefits of improving the online payment experience. We detailed how a…

Keeping up with customer expectations is a challenge for most organizations, particularly when it comes to creating a good…

There’s no denying that, in a relatively short period of time, the world has changed significantly. These changes have…