Did you know October is Financial Inclusion Month? The goal of financial inclusion is to ensure that everyone has affordable and equal access to…

Paying bills online is becoming increasingly popular — it’s convenient and simple for both billing organizations and their customers….

For utility service providers, CS Week is the #1 annual educational and customer service conference serving electric, gas and water/wastewater utility professionals across North…

In today’s day and age, it’s critical to meet your customers where they are. When it comes to the…

Just as COVID-19 has drastically changed the way we live, billing organizations have also had to pivot their best practices in response to the health…

This Earth Day, we’d like to highlight a self-service option in the payment route that’s beneficial for billing organizations, the planet, and highly convenient for…

User experience (UX) and customer experience (CX) are words thrown around often when referring to customer service. But what…

With 2020 behind us, all eyes are looking forward to what 2021 holds. For billing and payment professionals, that curiosity can be summed up…

For most organizations, improving the customer experience is critical to remain competitive, retain customers, and even drive results. And…