Payer-Facing Video Library: Now Accessible Through an Additional Location
The payer-facing educational videos you’ve always relied on are now also available in Support Central.
The content hasn’t changed — just a new place to find it.
These short, step-by-step videos are designed to help payers confidently navigate payments and account management tasks. They can be embedded within both the One-Time Payment route (Virtual Site) and the Customer Portal, supporting digital adoption while helping reduce inbound support inquiries.
To make these videos available to your payers on your payment portal, please contact your Customer Success Manager (CSM) or reach out to Customer Support today.
Complete Payer-Facing Video Library
Making Payments
- How to Make a One-Time EFT/ACH Payment
- How to Make a One-Time Insurance Payment with InvoiceCloud
- How to Make a One-Time Payment with InvoiceCloud (Also Available in Spanish)
- How to Make a One-Time Tax Payment with InvoiceCloud (Also Available in Spanish)
- How to Make a Payment Using Apple Pay
- How to Make a Payment with Venmo
- Making a Payment Using Google Pay
- Making a Payment with Flex Pay
- Making a Payment with PayPal
- How to Set Up Recurring Scheduled Payments
- Making a One-Time Payment with PayPal Pay in 4
Account Management
- Account Linking (Also Available in Spanish)
- Account Registration
- How a Payer Can Manage Their InvoiceCloud Account (Also Available in Spanish)
- How to Manage Your AutoPay Settings
- How to Manage Your Payment Methods
- Managing Multiple Accounts
- Managing Your Recurring Scheduled Payments
- Multi-User Login
AutoPay
- How to Enroll in AutoPay (Also Available in Spanish)
- How to Update Your AutoPay Payment Method (Also Available in Spanish)
Pay by Text
- How to Register for Pay by Text (Also Available in Spanish)
- Making a Payment Using Pay by Text
Paperless Billing
- Making a Payment and Signing Up for Paperless Billing (Also Available in Spanish)
- Opting Out of Paperless Billing During One-Time Payment
- Opting Out of Paperless with a New InvoiceCloud Account
- Registered Users: Unenrolling from Paperless Billing
Making these resources available to payers can:
- Increase digital adoption
- Improve payer satisfaction
- Reduce call center volume and support tickets
- Deliver a more seamless self-service experience