When customers encounter limited payment options, clunky digital interfaces, or experiences that feel unclear or unsafe, the impact goes far beyond inconvenience. In fact, 80% of Americans say they don’t trust payment platforms that appear outdated, and 55% are likely to abandon a payment if the platform feels unclear or insecure.
In this 20-minute episode — the second of our four-episode “Customer Confidence” webinar series — we explore the bill payment expectations of today’s consumer and how delivering on those expectations earns customers’ trust in digital systems, drives adoption, and improves operations.
Watch the session to learn:
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- Survey data from ~2,000 American bill payers about what they expect from bill payment experiences
- Which payment channels will encourage self-service for customers across major demographics
- How outdated digital experiences damage customer trust and the impact of low confidence can have for service providers
- Why modern payment expectations are higher than ever
Questions about the data or how to act on these insights? Reach out to us here and we’ll get right back to you with answers.