Insurance carriers exist to make whole on their promises. But right now, that promise is under pressure. Not because of coverage decisions, but because of what happens after the claim is approved.
Data on the Claims Payment Gap
J.D. Power’s 2026 U.S. Property Claims Satisfaction Study found that the average claimant waits 4x longer than they expect and that 80% of policyholders who experience poor claims service leave or plan to.
Accenture’s report, “Why AI in Insurance Claims and Underwriting?” estimates that poor claims experiences put up to $170 billion in global insurance premiums at risk over the next five years.
AI may be reshaping insurance workflows across underwriting, fraud detection, and customer service. But trust is still built — or broken — at the moment of payment. The carriers building lasting policyholder relationships are the ones who’ve made the payment experience a strategic priority, not an operations afterthought.
Transform Your Insurance Tech Strategy: The Best Trust-Building Practices in an AI-Driven World
In this webinar, InvoiceCloud joins industry experts and Zensar Technologies to explore what trust-first payment modernization actually looks like, and what’s costing carriers who haven’t moved yet.
Watch the recording to learn:
- Why the claims payment gap is a retention problem
- What the full cost of paper-based operations actually looks like
- How leading carriers are modernizing without a core system overhaul
- What best-in-class adoption looks like
- Where AI adds real value in the payment experience