Did You Know That Payer Education Videos Are Ready to Add to Your Payment Site?
InvoiceCloud has a library of short videos that walk your customers through paying a bill and managing their accounts. They give payers step-by-step help right where they need it, which supports digital adoption and can cut down on the “how do I…” calls and emails your team fields.
Here’s an example of what your customers would see:
What’s in the Library
The videos cover most of what a payer is likely to do on your site:
- Making payments: one-time payments (including tax and insurance), EFT/ACH, Apple Pay, Google Pay, Venmo, PayPal, PayPal Pay in 4, FlexPay, and recurring scheduled payments
- Account management: registration, account linking, multiple accounts, multi-user login, and managing payment methods
- AutoPay: enrolling, updating a payment method, and managing settings
- Pay by Text: registering and making a payment
- Paperless billing: signing up, opting out, and unenrolling
Several of these are also available in Spanish.
How to Turn Them On
You can embed the videos on your One-Time Payment route (Virtual Site), your Customer Portal, or both. To get started, submit a case with Customer Support. Give your customers the answers before they ask.