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In parts one and two of this series, we delved into understanding what ACH payments are and explored the…
Tags: adoption, client stories, customer effort, customer experience, customer satisfaction, digital payments, ebpp, omni-channel, online payment system, online payments, partnerships, product, saas, security, self-service, user experience

Check fraud remains a significant problem in America, with losses estimated to be in the billions of dollars each…
Tags: digital payments, ebpp, online payment system, online payments, saas, security

Headquartered in Newport, North Carolina, Carteret Craven Electric Company (CCEC) serves over 44,000 meters in the Carteret, Craven, Jones,…
Tags: adoption, ebpp, online payments, saas, security, utilities

The Bona Vista Water District of Utah began in 1956 as a special service district. Today, the district serves…
Tags: client stories, customer experience, ebpp, online payment system, security, user experience, utilities

Cyberattacks are a serious threat to any organization, but there has been a growing threat of cyberattacks in insurance….
Tags: insurance, policyholder experience, saas, security

Driving more billers to self-service payment methods (also known as electronic adoption or e-adoption) is one of the most…
Tags: adoption, customer experience, digital payments, security, self-service

The Government Finance Officer’s Association (GFOA) held their 2021 virtual conference last week. If you weren’t able to make…

In January 2020, cybercriminals disturbed government services for a week in Tillamook County, using ransomware. In May 2020, cybercriminals…
Tags: online payment system, partnerships, security, utilities

With a growing number of customers opting for online payments, demand for digital payment channels is at an all-time…
Tags: digital payments, ebpp, online payments, research, saas, security
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