Meeting Members Where They are: Why Farm Bureaus are Embracing Frictionless Billing and Payments 

Meeting Members Where They are: Why Farm Bureaus are Embracing Frictionless Billing and Payments 

Farm Bureaus are so much more than insurers – they’re considered the voice of farmers and ranchers nationwide. Between advocacy at federal and local levels, educational programs, and the general empowerment of farming families, Farm Bureaus are actively building a...
The Key to Transforming Taxpayer Behavior 

The Key to Transforming Taxpayer Behavior 

Paying county taxes might be an unavoidable aspect of life, but that doesn’t mean there aren’t benefits to investing in the taxpayer’s experience.   Let’s try an experiment: picture your ideal taxpayer. What behaviors do they partake in? What do they never do? How...
Water Authority Stabilizes Rates with Stellar Digital Payment Experience: Client Story 

Water Authority Stabilizes Rates with Stellar Digital Payment Experience: Client Story 

Truckee Meadows Water Authority (TMWA), a not-for-profit, community-owned water utility in Reno, Nevada, was struggling to stabilize rates and streamline its complicated internal processes. Separate vendors for each of its payment channels created additional workloads...
Video: How Ellington Mutual is Meeting Today’s Customer Expectations

Video: How Ellington Mutual is Meeting Today’s Customer Expectations

Ellington Mutual has been meeting its customers’ insurance needs for nearly 150 years — the last thing its team wanted was for modern expectations to put the organization out of touch. Outdated billing and payment technology in particular was causing issues for...