Meeting Members Where They are: Why Farm Bureaus are Embracing Frictionless Billing and Payments 

Meeting Members Where They are: Why Farm Bureaus are Embracing Frictionless Billing and Payments 

Farm Bureaus are so much more than insurers – they’re considered the voice of farmers and ranchers nationwide. Between advocacy at federal and local levels, educational programs, and the general empowerment of farming families, Farm Bureaus are actively building a...
The Key to Transforming Taxpayer Behavior 

The Key to Transforming Taxpayer Behavior 

Paying county taxes might be an unavoidable aspect of life, but that doesn’t mean there aren’t benefits to investing in the taxpayer’s experience.   Let’s try an experiment: picture your ideal taxpayer. What behaviors do they partake in? What do they never do? How...
True SaaS for Insurance: Meeting Policyholder Expectations Today and Tomorrow 

True SaaS for Insurance: Meeting Policyholder Expectations Today and Tomorrow 

As is true across all industries, customer expectations are constantly evolving for insurance providers. While the wants and needs of customers may change, one thing remains the same — policyholders will not renew policies with insurance providers that don’t meet...
Video: How Ellington Mutual is Meeting Today’s Customer Expectations

Video: How Ellington Mutual is Meeting Today’s Customer Expectations

Ellington Mutual has been meeting its customers’ insurance needs for nearly 150 years — the last thing its team wanted was for modern expectations to put the organization out of touch. Outdated billing and payment technology in particular was causing issues for...